ШИРОКИЙ СПЕКТР ВОЗМОЖНОСТЕЙ

Корвелл предлагает нашим клиентам богатый выбор рекламных и маркетинговых услуг высокого качества. Наш опыт, разнообразие наших рекламных инструментов и новейшие медиа-технологии позволяют нам подобрать индивидуальный подход к каждому клиенту.

Компетентность и экспертиза наших специалистов основана на соответствующей подготовке и колоссальном опыте работы.

Mystery Shopping Live


Марина – «Ну тут же скучно!»

Отзыв о Салон мобильной связи МТС

На днях решила  поменять мобильного оператора и подобрать наиболее выгодный для себя тариф. Решение о смене оператора зрело у меня давно, но чашу весов в сторону МТС перевесили  Нагиев и Валуев, окончательно заверив меня в том, что я сделаю правильный выбор . Ведь мне тоже нужен интернет на даче и бесплатные звонки своим близким.

Как только выдалось свободное время, я отправилась в ближайший салон компании МТС.               

Когда я зашла в точку продаж, никто даже не посмотрел в мою сторону. Я не растерялась,  сама обратилась к консультантам с просьбой рассказать о тарифных планах. Реакция молодых людей меня удивила еще больше, чем их невнимание и отсутствие приветствия – они рассмеялись.

Я почувствовала неловкость на какое-то время - настолько была сбита с толку их реакцией. Видимо причиной такого поведения послужило то, что клиент не знал о тарифных планах компании МТС?

Пока один из продавцов-консультантов нехотя  рассказывал мне о тарифах, другой  сотрудник, оформлявший клиента, обратился к нему с криком: "Дайте ваш паспорт".

Такое обращение к почтенного вида мужчине около 50 удивило, но он не стал ничего выяснять, видимо разумно сделав вывод, что не стоит тратить нервы и время на совершенно бестактных продавцов салона.

Когда я выбрала один из предложенных тарифов, стала ожидать, пока мне выдадут micro-sim. Ожидание составило около 15 минут. Сотрудники салона "занимались моим вопросом", параллельно  кидались друг в друга разорванными чеками, что меня, мягко говоря, повергло в шок. Зашедший в салон посетитель сделал замечание продавцам, что мол, как дети, на что получил ответ: "Ну тут же скучно!".

В итоге отстояв в офисе продаж еще минут 15, я, наконец, получила свою сим карту, но только почему-то не микро, как просила, а обычную. Решила не выяснять, почему произошла ошибка, развернулась и просто ушла. Ощущение от посещения салона осталось скорее неприятное.

Пункты для оценки:

1.       Приветливость – 0/5.

2.       Индивидуальный подход – 0/5.

3.       Знание о продуктах – 0/5.

4.       Работа с сомнениями – 0/5.

5.       Внешний вид сотрудников/дисциплина – 0/5.

 

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                                    [~ACTIVE] => Y
                                    [TIMESTAMP_X] => 2014-07-18 11:53:48
                                    [~TIMESTAMP_X] => 2014-07-18 11:53:48
                                    [QUESTION_ID] => 1
                                    [~QUESTION_ID] => 1
                                    [C_SORT] => 1300
                                    [~C_SORT] => 1300
                                    [MESSAGE] => Русский Стандарт
                                    [~MESSAGE] => Русский Стандарт
                                    [COUNTER] => 0
                                    [~COUNTER] => 0
                                    [FIELD_TYPE] => 0
                                    [~FIELD_TYPE] => 0
                                    [FIELD_WIDTH] => 0
                                    [~FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [~FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [~FIELD_PARAM] => 
                                    [COLOR] => 
                                    [~COLOR] => 
                                    [MESSAGE_TYPE] => html
                                    [~MESSAGE_TYPE] => html
                                    [DROPDOWN] => Array
                                        (
                                        )

                                    [MULTISELECT] => Array
                                        (
                                        )

                                )

                            [13] => Array
                                (
                                    [CHANNEL_ID] => 1
                                    [~CHANNEL_ID] => 1
                                    [VOTE_ID] => 1
                                    [~VOTE_ID] => 1
                                    [ID] => 14
                                    [~ID] => 14
                                    [ACTIVE] => Y
                                    [~ACTIVE] => Y
                                    [TIMESTAMP_X] => 2014-07-18 11:53:48
                                    [~TIMESTAMP_X] => 2014-07-18 11:53:48
                                    [QUESTION_ID] => 1
                                    [~QUESTION_ID] => 1
                                    [C_SORT] => 1400
                                    [~C_SORT] => 1400
                                    [MESSAGE] => Уралсиб
                                    [~MESSAGE] => Уралсиб
                                    [COUNTER] => 0
                                    [~COUNTER] => 0
                                    [FIELD_TYPE] => 0
                                    [~FIELD_TYPE] => 0
                                    [FIELD_WIDTH] => 0
                                    [~FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [~FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [~FIELD_PARAM] => 
                                    [COLOR] => 
                                    [~COLOR] => 
                                    [MESSAGE_TYPE] => html
                                    [~MESSAGE_TYPE] => html
                                    [DROPDOWN] => Array
                                        (
                                        )

                                    [MULTISELECT] => Array
                                        (
                                        )

                                )

                            [14] => Array
                                (
                                    [CHANNEL_ID] => 1
                                    [~CHANNEL_ID] => 1
                                    [VOTE_ID] => 1
                                    [~VOTE_ID] => 1
                                    [ID] => 15
                                    [~ID] => 15
                                    [ACTIVE] => Y
                                    [~ACTIVE] => Y
                                    [TIMESTAMP_X] => 2014-07-18 11:53:48
                                    [~TIMESTAMP_X] => 2014-07-18 11:53:48
                                    [QUESTION_ID] => 1
                                    [~QUESTION_ID] => 1
                                    [C_SORT] => 1500
                                    [~C_SORT] => 1500
                                    [MESSAGE] => МДМ
                                    [~MESSAGE] => МДМ
                                    [COUNTER] => 1
                                    [~COUNTER] => 1
                                    [FIELD_TYPE] => 0
                                    [~FIELD_TYPE] => 0
                                    [FIELD_WIDTH] => 0
                                    [~FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [~FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [~FIELD_PARAM] => 
                                    [COLOR] => 
                                    [~COLOR] => 
                                    [MESSAGE_TYPE] => html
                                    [~MESSAGE_TYPE] => html
                                    [DROPDOWN] => Array
                                        (
                                        )

                                    [MULTISELECT] => Array
                                        (
                                        )

                                )

                            [15] => Array
                                (
                                    [CHANNEL_ID] => 1
                                    [~CHANNEL_ID] => 1
                                    [VOTE_ID] => 1
                                    [~VOTE_ID] => 1
                                    [ID] => 16
                                    [~ID] => 16
                                    [ACTIVE] => Y
                                    [~ACTIVE] => Y
                                    [TIMESTAMP_X] => 2014-07-18 11:53:48
                                    [~TIMESTAMP_X] => 2014-07-18 11:53:48
                                    [QUESTION_ID] => 1
                                    [~QUESTION_ID] => 1
                                    [C_SORT] => 1600
                                    [~C_SORT] => 1600
                                    [MESSAGE] => Ситибанк
                                    [~MESSAGE] => Ситибанк
                                    [COUNTER] => 0
                                    [~COUNTER] => 0
                                    [FIELD_TYPE] => 0
                                    [~FIELD_TYPE] => 0
                                    [FIELD_WIDTH] => 0
                                    [~FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [~FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [~FIELD_PARAM] => 
                                    [COLOR] => 
                                    [~COLOR] => 
                                    [MESSAGE_TYPE] => html
                                    [~MESSAGE_TYPE] => html
                                    [DROPDOWN] => Array
                                        (
                                        )

                                    [MULTISELECT] => Array
                                        (
                                        )

                                )

                            [16] => Array
                                (
                                    [CHANNEL_ID] => 1
                                    [~CHANNEL_ID] => 1
                                    [VOTE_ID] => 1
                                    [~VOTE_ID] => 1
                                    [ID] => 17
                                    [~ID] => 17
                                    [ACTIVE] => Y
                                    [~ACTIVE] => Y
                                    [TIMESTAMP_X] => 2014-07-18 11:53:48
                                    [~TIMESTAMP_X] => 2014-07-18 11:53:48
                                    [QUESTION_ID] => 1
                                    [~QUESTION_ID] => 1
                                    [C_SORT] => 1700
                                    [~C_SORT] => 1700
                                    [MESSAGE] => Связь-Банк
                                    [~MESSAGE] => Связь-Банк
                                    [COUNTER] => 0
                                    [~COUNTER] => 0
                                    [FIELD_TYPE] => 0
                                    [~FIELD_TYPE] => 0
                                    [FIELD_WIDTH] => 0
                                    [~FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [~FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [~FIELD_PARAM] => 
                                    [COLOR] => 
                                    [~COLOR] => 
                                    [MESSAGE_TYPE] => html
                                    [~MESSAGE_TYPE] => html
                                    [DROPDOWN] => Array
                                        (
                                        )

                                    [MULTISELECT] => Array
                                        (
                                        )

                                )

                            [17] => Array
                                (
                                    [CHANNEL_ID] => 1
                                    [~CHANNEL_ID] => 1
                                    [VOTE_ID] => 1
                                    [~VOTE_ID] => 1
                                    [ID] => 18
                                    [~ID] => 18
                                    [ACTIVE] => Y
                                    [~ACTIVE] => Y
                                    [TIMESTAMP_X] => 2014-07-18 11:53:48
                                    [~TIMESTAMP_X] => 2014-07-18 11:53:48
                                    [QUESTION_ID] => 1
                                    [~QUESTION_ID] => 1
                                    [C_SORT] => 1800
                                    [~C_SORT] => 1800
                                    [MESSAGE] => Абсолют Банк
                                    [~MESSAGE] => Абсолют Банк
                                    [COUNTER] => 0
                                    [~COUNTER] => 0
                                    [FIELD_TYPE] => 0
                                    [~FIELD_TYPE] => 0
                                    [FIELD_WIDTH] => 0
                                    [~FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [~FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [~FIELD_PARAM] => 
                                    [COLOR] => 
                                    [~COLOR] => 
                                    [MESSAGE_TYPE] => html
                                    [~MESSAGE_TYPE] => html
                                    [DROPDOWN] => Array
                                        (
                                        )

                                    [MULTISELECT] => Array
                                        (
                                        )

                                )

                        )

                    [IMAGE] => 
                )

            [2] => Array
                (
                    [ID] => 2
                    [~ID] => 2
                    [ACTIVE] => Y
                    [~ACTIVE] => Y
                    [TIMESTAMP_X] => 18.07.2014
                    [~TIMESTAMP_X] => 18.07.2014
                    [VOTE_ID] => 1
                    [~VOTE_ID] => 1
                    [C_SORT] => 200
                    [~C_SORT] => 200
                    [COUNTER] => 38
                    [~COUNTER] => 38
                    [QUESTION] => Что повлияло на Ваш выбор?
                    [~QUESTION] => Что повлияло на Ваш выбор?
                    [QUESTION_TYPE] => html
                    [~QUESTION_TYPE] => html
                    [IMAGE_ID] => 
                    [~IMAGE_ID] => 
                    [DIAGRAM] => Y
                    [~DIAGRAM] => Y
                    [DIAGRAM_TYPE] => histogram
                    [~DIAGRAM_TYPE] => histogram
                    [TEMPLATE] => 
                    [~TEMPLATE] => 
                    [TEMPLATE_NEW] => 
                    [~TEMPLATE_NEW] => 
                    [REQUIRED] => N
                    [~REQUIRED] => N
                    [ANSWERS] => Array
                        (
                            [19] => Array
                                (
                                    [CHANNEL_ID] => 1
                                    [~CHANNEL_ID] => 1
                                    [VOTE_ID] => 1
                                    [~VOTE_ID] => 1
                                    [ID] => 19
                                    [~ID] => 19
                                    [ACTIVE] => Y
                                    [~ACTIVE] => Y
                                    [TIMESTAMP_X] => 2014-07-18 12:10:09
                                    [~TIMESTAMP_X] => 2014-07-18 12:10:09
                                    [QUESTION_ID] => 2
                                    [~QUESTION_ID] => 2
                                    [C_SORT] => 100
                                    [~C_SORT] => 100
                                    [MESSAGE] => Репутация банка
                                    [~MESSAGE] => Репутация банка
                                    [COUNTER] => 15
                                    [~COUNTER] => 15
                                    [FIELD_TYPE] => 1
                                    [~FIELD_TYPE] => 1
                                    [FIELD_WIDTH] => 0
                                    [~FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [~FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [~FIELD_PARAM] => 
                                    [COLOR] => 
                                    [~COLOR] => 
                                    [MESSAGE_TYPE] => html
                                    [~MESSAGE_TYPE] => html
                                    [ANSWER_ID] => 19
                                    [LAST_VOTE] => 78900875
                                )

                            [20] => Array
                                (
                                    [CHANNEL_ID] => 1
                                    [~CHANNEL_ID] => 1
                                    [VOTE_ID] => 1
                                    [~VOTE_ID] => 1
                                    [ID] => 20
                                    [~ID] => 20
                                    [ACTIVE] => Y
                                    [~ACTIVE] => Y
                                    [TIMESTAMP_X] => 2014-07-18 12:10:09
                                    [~TIMESTAMP_X] => 2014-07-18 12:10:09
                                    [QUESTION_ID] => 2
                                    [~QUESTION_ID] => 2
                                    [C_SORT] => 200
                                    [~C_SORT] => 200
                                    [MESSAGE] => Качество и спектр услуг
                                    [~MESSAGE] => Качество и спектр услуг
                                    [COUNTER] => 9
                                    [~COUNTER] => 9
                                    [FIELD_TYPE] => 1
                                    [~FIELD_TYPE] => 1
                                    [FIELD_WIDTH] => 0
                                    [~FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [~FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [~FIELD_PARAM] => 
                                    [COLOR] => 
                                    [~COLOR] => 
                                    [MESSAGE_TYPE] => html
                                    [~MESSAGE_TYPE] => html
                                    [ANSWER_ID] => 20
                                    [LAST_VOTE] => 57525035
                                )

                            [21] => Array
                                (
                                    [CHANNEL_ID] => 1
                                    [~CHANNEL_ID] => 1
                                    [VOTE_ID] => 1
                                    [~VOTE_ID] => 1
                                    [ID] => 21
                                    [~ID] => 21
                                    [ACTIVE] => Y
                                    [~ACTIVE] => Y
                                    [TIMESTAMP_X] => 2014-07-18 12:10:09
                                    [~TIMESTAMP_X] => 2014-07-18 12:10:09
                                    [QUESTION_ID] => 2
                                    [~QUESTION_ID] => 2
                                    [C_SORT] => 300
                                    [~C_SORT] => 300
                                    [MESSAGE] => Удобное расположение офиса/ банкоматов
                                    [~MESSAGE] => Удобное расположение офиса/ банкоматов
                                    [COUNTER] => 15
                                    [~COUNTER] => 15
                                    [FIELD_TYPE] => 1
                                    [~FIELD_TYPE] => 1
                                    [FIELD_WIDTH] => 0
                                    [~FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [~FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [~FIELD_PARAM] => 
                                    [COLOR] => 
                                    [~COLOR] => 
                                    [MESSAGE_TYPE] => html
                                    [~MESSAGE_TYPE] => html
                                    [ANSWER_ID] => 21
                                    [LAST_VOTE] => 41957030
                                )

                            [22] => Array
                                (
                                    [CHANNEL_ID] => 1
                                    [~CHANNEL_ID] => 1
                                    [VOTE_ID] => 1
                                    [~VOTE_ID] => 1
                                    [ID] => 22
                                    [~ID] => 22
                                    [ACTIVE] => Y
                                    [~ACTIVE] => Y
                                    [TIMESTAMP_X] => 2014-07-18 12:10:09
                                    [~TIMESTAMP_X] => 2014-07-18 12:10:09
                                    [QUESTION_ID] => 2
                                    [~QUESTION_ID] => 2
                                    [C_SORT] => 400
                                    [~C_SORT] => 400
                                    [MESSAGE] => Стоимость услуг
                                    [~MESSAGE] => Стоимость услуг
                                    [COUNTER] => 5
                                    [~COUNTER] => 5
                                    [FIELD_TYPE] => 1
                                    [~FIELD_TYPE] => 1
                                    [FIELD_WIDTH] => 0
                                    [~FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [~FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [~FIELD_PARAM] => 
                                    [COLOR] => 
                                    [~COLOR] => 
                                    [MESSAGE_TYPE] => html
                                    [~MESSAGE_TYPE] => html
                                    [ANSWER_ID] => 22
                                    [LAST_VOTE] => 57525035
                                )

                            [23] => Array
                                (
                                    [CHANNEL_ID] => 1
                                    [~CHANNEL_ID] => 1
                                    [VOTE_ID] => 1
                                    [~VOTE_ID] => 1
                                    [ID] => 23
                                    [~ID] => 23
                                    [ACTIVE] => Y
                                    [~ACTIVE] => Y
                                    [TIMESTAMP_X] => 2014-07-18 12:10:09
                                    [~TIMESTAMP_X] => 2014-07-18 12:10:09
                                    [QUESTION_ID] => 2
                                    [~QUESTION_ID] => 2
                                    [C_SORT] => 500
                                    [~C_SORT] => 500
                                    [MESSAGE] => Положительная оценка родных/друзей
                                    [~MESSAGE] => Положительная оценка родных/друзей
                                    [COUNTER] => 9
                                    [~COUNTER] => 9
                                    [FIELD_TYPE] => 1
                                    [~FIELD_TYPE] => 1
                                    [FIELD_WIDTH] => 0
                                    [~FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [~FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [~FIELD_PARAM] => 
                                    [COLOR] => 
                                    [~COLOR] => 
                                    [MESSAGE_TYPE] => html
                                    [~MESSAGE_TYPE] => html
                                    [ANSWER_ID] => 23
                                    [LAST_VOTE] => 78900875
                                )

                            [24] => Array
                                (
                                    [CHANNEL_ID] => 1
                                    [~CHANNEL_ID] => 1
                                    [VOTE_ID] => 1
                                    [~VOTE_ID] => 1
                                    [ID] => 24
                                    [~ID] => 24
                                    [ACTIVE] => Y
                                    [~ACTIVE] => Y
                                    [TIMESTAMP_X] => 2014-07-18 12:10:09
                                    [~TIMESTAMP_X] => 2014-07-18 12:10:09
                                    [QUESTION_ID] => 2
                                    [~QUESTION_ID] => 2
                                    [C_SORT] => 600
                                    [~C_SORT] => 600
                                    [MESSAGE] => Другое (напишите, что именно):
                                    [~MESSAGE] => Другое (напишите, что именно):
                                    [COUNTER] => 4
                                    [~COUNTER] => 4
                                    [FIELD_TYPE] => 4
                                    [~FIELD_TYPE] => 4
                                    [FIELD_WIDTH] => 0
                                    [~FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [~FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [~FIELD_PARAM] => 
                                    [COLOR] => 
                                    [~COLOR] => 
                                    [MESSAGE_TYPE] => html
                                    [~MESSAGE_TYPE] => html
                                    [ANSWER_ID] => 24
                                    [LAST_VOTE] => 46620609
                                )

                        )

                )

        )

    [GROUP_ANSWERS] => Array
        (
        )

    [~CURRENT_PAGE] => /mystery_shopping_live/23620/
    [CURRENT_PAGE] => /mystery_shopping_live/23620/
    [USER_ALREADY] => 8
)

Результаты опроса

  1. Услугами какого банка Вы пользуетесь?
    Сбербанк России  
     25 (53.19%)
    ВТБ 24  
     7 (14.89%)
    Райффайзенбанк  
     5 (10.64%)
    Банк Москвы  
     2 (4.26%)
    Альфа-Банк  
     2 (4.26%)
    Газпромбанк  
     1 (2.13%)
    Россельхозбанк  
     1 (2.13%)
    ЮниКредит Банк  
     1 (2.13%)
    Росбанк  
     1 (2.13%)
    Московский Кредитный Банк  
     1 (2.13%)
    МДМ  
     1 (2.13%)
    ФК Открытие  
    0 (0%)
    Промсвязьбанк  
    0 (0%)
    Русский Стандарт  
    0 (0%)
    Уралсиб  
    0 (0%)
    Ситибанк  
    0 (0%)
    Связь-Банк  
    0 (0%)
    Абсолют Банк  
    0 (0%)
  2. Что повлияло на Ваш выбор?
    Репутация банка  
     15 (31.91%)
    Удобное расположение офиса/ банкоматов  
     15 (31.91%)
    Качество и спектр услуг  
     9 (19.15%)
    Положительная оценка родных/друзей  
     9 (19.15%)
    Стоимость услуг  
     5 (10.64%)
    Другое (напишите, что именно):  
     4 (8.51%)